Citi Bank Walk-In Drive For Freshers
Company Name : Citi Bank
Company Website : www.citibank.com
Designation : Freshers
Qualification : Any Graduates
Experience : 0 – 3 Years
Location : Chennai
Salary : As Per Industry
Job Description :
WALK IN FOR DYNAMIC, STREET SMART CANDIDATES WHO ARE KNOWLEDGEABLE AND ARTICULATE.
MUST POSSESS VERY GOOD COMMUNICATION SKILLS
Applicants should be open for roational shifts.
MUST POSSESS VERY GOOD COMMUNICATION SKILLS
Applicants should be open for roational shifts.
Role Outline/Job Summary:Handle inbound calls for credit cards and render accurate customer service to Citibank customers.
Objectives: Rendering services to Citibank customers and ensuring satisfactory resolution to all the queries of the customers are provided.
Core Responsibilities:
Ensure Customer service excellence by:
1.Displaying complete onus to the customers query/problems
2.Delivering service with requisite Courtesy and Accuracy
3.Nil Defects (100% adherence to product and process)
4.Ensuring Nil Customer complaints
5.Ensuring excellent SLS scores
6.Escalating/highlighting customer problem incidences
7.Adherence to service and sales compliance
8.Cross Selling/upselling on set products (assets and liabilities products)
9.Ensuring Process efficiency by achieving set targets of call quality
Ensure Customer service excellence by:
1.Displaying complete onus to the customers query/problems
2.Delivering service with requisite Courtesy and Accuracy
3.Nil Defects (100% adherence to product and process)
4.Ensuring Nil Customer complaints
5.Ensuring excellent SLS scores
6.Escalating/highlighting customer problem incidences
7.Adherence to service and sales compliance
8.Cross Selling/upselling on set products (assets and liabilities products)
9.Ensuring Process efficiency by achieving set targets of call quality
Apply Mode : Walk In
Walk In Date : 3rd June2016
Walk In Time : 10:30 AM to 12:30 PM
Walk in Venue :
Citibank, No 148,
10th Floor, Acropolis,
Next to Savera Hotel,
R K Salai, Chennai – 600004.
10th Floor, Acropolis,
Next to Savera Hotel,
R K Salai, Chennai – 600004.
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