Snapdeal Walk-In Drive For Freshers 2016
Qualification : Any Graduates
Experience : 0 - 3 Years
Industry: Internet / Ecommerce
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Job Location: Gurgaon
Department : Customer Service
Roles and Responsibilities :
1.Respond to a high volume of customer calls and emails in accordance with pre-established company guidelines and procedures
2.Enter all relevant information regarding customer inquiries into the respective tracking system
3.Accuracy in resolving customers concern and taking regular follow up
4.Achieve the desired targets is Solved%, Adherence, Quality Metric
5.Achieve the Customer Sat target on a daily basis
Job Requirements :
Knowledge, Skills, and Qualifications:
1.Graduate in any stream
2.Must have at least 1 year of customer service experience ; Prior experience in Social Media, servicing and interacting with customers via Facebook and Twitter is preferred
3.Must possess strong written & Oral communication skill
Designation : Customer Service Executive
Qualification : Any GraduatesExperience : 0 - 3 Years
Location : Gurgaon
Salary : As Per Industry
Salary : As Per Industry
Industry: Internet / Ecommerce
Functional Area: ITES , BPO , KPO , LPO , Customer Service , Operations
Job Description :
Contact Person : Shweta Job Location: Gurgaon
Department : Customer Service
Roles and Responsibilities :
1.Respond to a high volume of customer calls and emails in accordance with pre-established company guidelines and procedures
2.Enter all relevant information regarding customer inquiries into the respective tracking system
3.Accuracy in resolving customers concern and taking regular follow up
4.Achieve the desired targets is Solved%, Adherence, Quality Metric
5.Achieve the Customer Sat target on a daily basis
Job Requirements :
Knowledge, Skills, and Qualifications:
1.Graduate in any stream
2.Must have at least 1 year of customer service experience ; Prior experience in Social Media, servicing and interacting with customers via Facebook and Twitter is preferred
3.Must possess strong written & Oral communication skill
in order to effectively communicate with customers of vast ages, as well as managing confrontational and escalated customer complaints in a controlled and courteous manner
4.Must have general computer knowledge and the ability to type at least 35 words per minute with minimum 92% accuracy
5.Must demonstrate the ability to assess situations and provide quick and educated decisions to rectify customer complaints and conflict
Must be able to work a flexible schedule to meet the needs of the business
Please carry your current organization offer letter, latest appraisal letter along with the last three months salary slips.
Desired Profile :
Education :
UG: Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
Company Profile
Snapdeal is an online marketplace, based in New Delhi, India. The company was started by Kunal Bahl, a Wharton graduate as part of the dual degree M&T Engineering and Business program at Penn, and Rohit Bansal, an alumnus of IIT Delhi in February 2010. Snapdeal currently has 275,000 sellers, over 30 million products and a reach of 6,000 towns and cities across the country Investors in the company include SoftBank Corp, Ru-Net Holdings, Tybourne Capital, PremjiInvest, Alibaba, Temasek Holdings, Bessemer Venture Partners, IndoUS Ventures, Kalaari Capital, Saama Capital, Foxconn Technology Group, Blackrock, eBay, Nexus Ventures, Intel Capital, Ontario Teachers' Pension Plan, Singapore-based investment entity Brother Fortune Apparel and Ratan Tata. When Snapdeal acquired FreeCharge in an equity deal, investors Sequoia Capital India, Valiant Capital, Sofina, Ru-Net Holdings, and Tybourne Capital also became shareholders in Snapdeal.
4.Must have general computer knowledge and the ability to type at least 35 words per minute with minimum 92% accuracy
5.Must demonstrate the ability to assess situations and provide quick and educated decisions to rectify customer complaints and conflict
Must be able to work a flexible schedule to meet the needs of the business
Please carry your current organization offer letter, latest appraisal letter along with the last three months salary slips.
Desired Profile :
Education :
UG: Any Graduate - Any Specialization
PG:Any Postgraduate - Any Specialization
Doctorate:Any Doctorate - Any Specialization, Doctorate Not Required
Company Profile
Snapdeal is an online marketplace, based in New Delhi, India. The company was started by Kunal Bahl, a Wharton graduate as part of the dual degree M&T Engineering and Business program at Penn, and Rohit Bansal, an alumnus of IIT Delhi in February 2010. Snapdeal currently has 275,000 sellers, over 30 million products and a reach of 6,000 towns and cities across the country Investors in the company include SoftBank Corp, Ru-Net Holdings, Tybourne Capital, PremjiInvest, Alibaba, Temasek Holdings, Bessemer Venture Partners, IndoUS Ventures, Kalaari Capital, Saama Capital, Foxconn Technology Group, Blackrock, eBay, Nexus Ventures, Intel Capital, Ontario Teachers' Pension Plan, Singapore-based investment entity Brother Fortune Apparel and Ratan Tata. When Snapdeal acquired FreeCharge in an equity deal, investors Sequoia Capital India, Valiant Capital, Sofina, Ru-Net Holdings, and Tybourne Capital also became shareholders in Snapdeal.
Apply Mode : Walk In
Walk In Date : 6th to 8th June 2016
Walk In Time : 11:00 AM to 3:00 PM
Walk In Venue :
Okhla Phase III,
Building No 237- Snapdeal,
Near Govindpuri Metro Station
Okhla Phase III,
Building No 237- Snapdeal,
Near Govindpuri Metro Station
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